How do I close a casino account?

How do I close a casino account? The quick answer

Every UK-licensed casino lets you close your account, but the route differs. Some put a close or deactivate option in the account or responsible gambling settings; others handle it through live chat or email. Either way, the order of steps matters: get your money out, decide what kind of closure you need, then make the request and keep a record of it.

The key choice is between a simple closure and self-exclusion. If you’re leaving because you don’t use the site, a closure is fine. If you’re leaving because you want to stop gambling, a closure alone is weak protection, because a closed account may be reopened on request, depending on the casino. Self-exclusion can’t be undone early. More related answers are on our casino questions hub.

Closing a casino account versus other options

For short breaks see casino time-outs and how do I take a break from gambling?. For payment blocks, our bank gambling blocks guide lists the banks that offer them.

How to close a casino account step by step

1. Log in and finish or cancel any open bonus, then check your cash balance.
2. Request a withdrawal of your full balance to your usual payment method.
3. Wait until the withdrawal has been approved and paid.
4. Open your account or safer-gambling settings and look for a close, deactivate or self-exclude option.
5. If there isn’t one, contact support by live chat or email and ask for the account to be closed, saying whether you want a closure or a self-exclusion.
6. Turn off all marketing preferences, or ask support to remove you from marketing.
7. Ask for written confirmation, and save the chat transcript or email.

What happens to your money when you close a casino account

Your cash balance is yours. Gambling Commission guidance says you can withdraw at any time without unreasonable delay or restriction, you don’t have to take it in instalments, and a casino can’t keep money because you didn’t log in or verify your ID within a time limit. Since 31 October 2021, casinos also can’t let you cancel a withdrawal request, so once it’s sent, the money is on its way. The Commission’s page for players who can’t withdraw their winnings (opens in a new tab) explains these rights.

Bonus money is different: unwagered bonus funds may be removed when you withdraw or close, depending on the terms. Your deposit and any winnings from it are not bonus money. Commission guidance also says withdrawal fees must be disclosed before you deposit and must not exceed the direct cost; check the withdrawal policy if your balance is small. Read more in withdrawing with a bonus active and casino withdrawal fees.

If you simply abandon an account instead of closing it, the casino can’t confiscate your balance for inactivity. The Commission’s account inactivity guidance (opens in a new tab) does allow a reasonable fee once an account is dormant, set out in the terms, with at least 30 days’ warning, and casinos should first try to return the balance. Closing properly avoids that.

How to contact our partners to close a casino account

These are the contact routes each partner publishes, or that third-party reviews report where the casino’s own pages don’t say.

Coral and Ladbrokes are run by the same company, LC International Limited, so if you hold both accounts, ask whether your request covers one brand or both. Full details are on the Coral support page, Ladbrokes support page, Casumo support page, 10bet support page and PlayOJO support page.

Closing a casino account because of gambling harm

If gambling is costing more than you can afford or taking up more time than you want, self-exclusion is the stronger tool. Once you self-exclude, the casino must refuse you service, close the account, return your funds and take you off marketing within two days. That duty comes from the Commission’s licence conditions, and our page on what happens to your balance if you self-exclude covers the money side.

GAMSTOP (opens in a new tab) takes this further across the whole licensed market. It is a free national scheme covering online gambling sites and apps licensed in Great Britain, and every licensed online operator has had to take part since 31 March 2020. You choose 6 months, 1 year or 5 years; you can’t cancel early, and the exclusion stays in place after it ends until you ask GAMSTOP to remove it. Our GAMSTOP guide walks through registration.

GAMSTOP sits well alongside a bank block and gambling blocking software. Talking helps too: the National Gambling Helpline, run by GamCare, is free and open 24/7 on 0808 8020 133, and our gambling support services page lists NHS clinics and peer support.

Marketing and personal data after you close a casino account

Since 1 May 2025, casinos must let you choose marketing by product and by channel, with nothing switched on by default. Before or as you close, set every preference to off, and ask support to confirm you won’t receive offers. The Google Play listings for all five of our partners’ apps say you can request deletion of your data; ask support how to do that once your account is closed.

Mistakes to avoid when closing a casino account

• Closing before your withdrawal has landed, which makes chasing a missing payment harder.
• Asking for a closure when you mean self-exclusion, leaving the account easy to reopen.
• Closing one brand and forgetting sister brands run by the same company.
• Leaving marketing switched on.
• Opening a new account elsewhere straight away; if you needed a break, GAMSTOP covers every licensed site.

If a casino won’t close your account or return your balance, complain in writing. It has 8 weeks to resolve the complaint before it must offer free independent dispute resolution; see how to complain to a casino.

Partner offers (skip this if you’re taking a break)

If you’re closing an account because gambling stopped being fun, ignore this section and look at the support links above. For anyone moving their play from one licensed casino to another, these slot-based offers are for new customers aged 18+ and terms apply; table and live games are often excluded or count for less. Casumo: 50% bonus up to £100 on a first deposit of £20 or more, opt-in needed, wagered 10x within 7 days, £5 maximum bet while active, with game, play and payment restrictions.

10bet: 100% match up to £25 for new UK customers who choose the casino welcome bonus at sign-up and deposit within 7 days, wagered 10x on slots within 3 days, bonus winnings capped at £1,000, Skrill and Neteller deposits excluded. Coral (until 1 February 2027): deposit and bet £10 on slots for 100 free spins at 10p each on selected games, accept within 48 hours, use within 7 days, no wagering on winnings; Neteller, PayPal, Paysafe, Skrill, prepaid cards and certain debit cards are excluded.

18+. Every casino game has a built-in house edge, so over time you should expect to lose what you stake. Set a budget before you play and stop when it’s gone: safer gambling tools and support. Free, confidential help: National Gambling Helpline 0808 8020 133.